Return Exchange Policy

Once the product is received by us and upon successful testing, we will intimate the customer about the further course of action, which would be as follows –

  1. In case of exchange, a replacement product will be dispatched once the customer confirms the same.
  2. Once we receive the product to be exchanged , we will inspect it and notify  that we have received the returned item. We will contact customer for taking any other product of same value or more.
  3. In case of refunds, the payment will be reversed to the bank account, the details of which the customer will provide vide email
  4. The refund will be processed immediately and should be in the customer’s bank account within 5-7 working days.
  5. The return process should be initiated within 3 working days after receiving the product.
  6. The cost of returning the product, i.e shipping/courier should be borne by the customer, unless it is a manufacturing defect. 
  7. Return under the reasons of not liking the colour or fabric will not be entertained.
  8. THE CUSTOMER MUST SELF-RETURN THE PRODUCTS THROUGH A SAFE COURIER OR SPEED POST.

Refund will be processed only if the following conditions are fulfilled

  1. The product must be unused and should retain the Radnyee tag
  2. It shouldn’t be soiled, stained or have any kind of odour on it.
  3. The packaging and folding should be as received originally.
  4. The product must not be washed or dry cleaned.
  5. Our sarees are predominantly handloom/hand-woven products and hence there might be slight distinctions between the photos and actual product. Such instances will not be considered as defect/damage and hence will not be eligible for refund.
  6. Products purchased on any discount/offers/sale are NOT ELIGIBLE for Return/Exchange/Refund.
  7. Pre-ordered products are eligible for a refund only if received in a damaged condition.
  8. Exclusive sarees or sarees worth => Rs. 10,000 will not be eligible for refund/replacement unless there’s a manufacturing defect.
  9. Sarees above Rs. 50,000 will not be replaced or refunded.
  10. No return shall be entertained if the product is personalised prior to purchase.

Order Cancellation

  1. Orders can be cancelled until before the consignment is dispatched. Once it is dispatched the customer has to receive the consignment and initiate a return.
  2. If order is cancelled prior to despatch, 100% amount will be refunded to the customer.

Refund Policies

  1. Refunds will be processed only via net-banking. No request for cash settlement will be entertained.
  2. The amount refunded will reflect in the customer’s bank account within 5-7 working days of refund initiation. This amount will exclude the cost of shipping.

Disclaimers

It is our constant endeavour at Radnyee Fabrics to maintain the highest levels of quality when it comes to the products on sale. However there may be instances where there are slight distinctions between the product on display on our website and actual product received by the customer because each handmade product is unique. There may be minor discrepancies in colour and we request the customer to kindly bear with us at such instances.

Return and exchange policy

We have a 2 days return & 5 days exchange policy for our customers.

(The customized products may have some variations)

RETURN REQUEST WILL ONLY BE ACCEPTED THROUGH RADNYEEFABRICS@GMAIL.COM OR WHATSAPP NO- 7823037476.

Cancellation Policy:

  1. To cancel an order please email us radnyeefabrics@gmail.com or whatsapp no- 7823037476 against the photo of the product which you wish to cancel.
  2. If you unfortunately decide to cancel your order,kindly do it before it is shipped.

Return Policy:

  1.  If the product is not as per your expectations, you have an option to raise a return request by emailing us on radnyeefabrics@gmail.com or whatsapp no- 7823037476.
  2. Return request will not be accepted through any other medium like Facebook / Instagram or phone call.
  3. In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no  refund would be made. 
  4. Refund would be processed within 4-7 days after the product is received back to our warehouse in Pune.

Apart from condition reserved herein above, the following product shall not be eligible for return or replacement, viz:

  1. Any product that exhibits physical damage to the product
  2. If the saree has been ordered with fall and edging
  3. If the product is customized for you
  4. If the Return or Exchange is requested after 48 hours of receiving the shipment. 
  5. If the product is made to order.
  6. If the product is purchased during sale, it will only be eligible for exchange and NO REFUND.

Exchange Policy:

  1. To exchange an order by emailing us on radnyeefabrics@gmail..com or whatsapp no- 7823037476 against the order number that you want to exchange.
  2. Once we have it with us, we will ship the replacement product to you within 5-7 working days. 
  3. Exchange is not possible if the saree has fall and edging done to it
  4. NO EXCHANGE FOR CUSTOMIZED PRODUCTS.. 
  5. Return or exchange  of the exchanged product is not possible.
  6. No discount will be given on exchange orders.